- Internet connectivity for our field reps is an issue. How do you address that?
Submitted by Thomas S.
- The PlayMaker CRM Mobile App allows our customers access to their account, including critical referral source profiles, scheduled events, and previous visit and call notes, regardless of Internet connection. They can access their account and input data even when parked in the car, on the go, or waiting at a hospital or physician’s office. Then they simply sync once Internet connectivity is established.
- Does PlayMaker CRM incorporate market share data?
Submitted by Natalie B.
- Yes. PlayMaker CRM takes Health Market Science’s proprietary physician, agency, hospital, LTAC and SNF targeting data and integrates it into the application so that customers can quickly search for top prospects by geography, category, diagnosis, or other variables meeting their search criteria. Customers can instantly identify and target the top referring physicians and facilities for home care in their service area.
- How is PlayMaker CRM specific to home care?
Submitted by Cindy Y.
- PlayMaker CRM was built from the ground up exclusively for the needs of home care sales and marketing professionals and features home care-specific best practice sales and marketing functionality. The application contains industry-specific reports for rapid sales trending analysis, real-time upgrades of prospect targets, expense tracking that complies with Stark II and anti-kickback laws, industry legislative changes, and more.
- What is the benefit of being Web-based?
Submitted by Margaret D.
- As the first and only Software as a Secured Service model (Web-based) for home care, PlayMaker CRM allows for immediate user access. Just log in and access the site. Software as a Secured Service allows for rapid scalability, which means it can easily accommodate growth. Another benefit? System maintenance is included, which covers security, updates, backups, upgrades and new features. Capital expenditure is eliminated by not having to purchase servers or full copies of software. In addition, intellectual property stays with the agency since that information is stored securely at Rackspace.com's cloud.
- Why would I want to integrate with my patient care system?
Submitted by Brian H.
- An integrated solution helps an agency reduce data entry, ensure proper data entry, and drive data analytics like conversion rate, number of admits and number of non-admits for a given marketer.
- I know that PlayMaker CRM contains a tool called the Sales Zone System™.
What is that exactly?
Submitted by Kristin T.
- The Sales Zone System™ allows sales staff to follow industry-specific and customizable sales steps that haven been designed for the home care industry, guaranteeing continuity and best practice in the sales cycle. This structure and guidance allows sales staff to optimally perform their jobs, resulting in increased job satisfaction and reduced sales force turnover. In addition, sales training and forecasting are improved by management's ability to monitor each phase of the pipeline.
- What is involved in integrating my patient care system with PlayMaker CRM?
Submitted by Sabrina H.
- Integrating patient care data with PlayMaker CRM is a multi-step process facilitated between PlayMaker's Integration team and the client's IT, Clinical, and Sales/Marketing staff. In essence, PlayMaker CRM receives data from the client's patient care system, transforms the data to match PlayMaker CRM's standards and inserts the data into the client's PlayMaker CRM database.
